Who we are
Beechwood House Healthcare (“we”, “us”) is the data controller for personal data collected through this website. You can contact us at Beechwood House, 7 Summerfield Road, Wolverhampton, WV1 4PR, or on 0800 999 1748.
What we collect and why
When you submit the enquiry or appointment-request form, we collect your name, email address, optional phone number and the details of your message. We use this solely to respond to your enquiry and arrange your care.
We ask you not to include sensitive medical information in web forms or email; we discuss anything confidential with you securely.
Lawful basis
Our lawful basis for processing enquiry details is your consent (which you give when you tick the consent box) and, where relevant, our legitimate interest in responding to your request and providing the care you ask for.
How your information is handled
- Your enquiry is routed to the clinic so we can reply to you.
- We do not take payments through this website; any payment is arranged directly with the clinic by phone or in person.
- We do not sell your data or share it for marketing.
- We use processors (such as our website host and email provider) under data-processing agreements.
How long we keep it
We keep enquiry information only for as long as needed to deal with your request and to meet our legal and regulatory obligations. Retention periods are confirmed by the clinic.
Your rights
Under UK GDPR you have rights to access, correct, erase or restrict the processing of your personal data, and to object to processing or withdraw consent. To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO).
Cookies
We use only essential cookies by default. Non-essential cookies (such as privacy-friendly analytics) are set only with your consent. See our cookie policy.